Remove the battery and SD card, if possible. Update the device software to the latest version. Open the app store, and download all app updates. Uninstall all apps you recently downloaded or updated. Restart your device regularly to clear memory. Check you have enough free space to prevent future problems. If your device meets the criteria above but the issue persists, proceed with the applicable troubleshooting steps below.
For the specific procedures for the steps 5 - 9 above for your device, visit the Devices page, select your device, and find the steps there. New to T-Mobile? Read me first Before following the steps below, ensure the following: Remove the battery and SD card, if possible.
Plug in the device for at least 20 minutes or longer to charge. Use the power plug and cable that came with the device. You cannot stop all the apps running in background because OS needs those apps to run all the.
Your phone can misbehave sometimes if you stop some service that you phone needs. Google apparently pushed out a bad update to WebView, resulting in Android app crashes. Some users have found that removing the latest WebView update or uninstalling WebView entirely fixes the issue. This can be caused by many factors, but most app issues can be fixed by updating the software or clearing the app data.
App updates usually contain patches to fix problems identified with the app. Some app updates are delivered through Google Play Store , while others are in device software updates. It might stop responding to certain events, it might get stuck in some kind of loop or it might just start doing unpredictable things. Scroll down to search for Android System WebView on the list and tap the Update button to install the latest version.
Kindly restart your phone again to implement the new update properly. You may need to hit See all apps to view the apps on your phone. From there, find the Android System WebView app and select it.
Look straight to the top-right and tap the 3-dot button. Finally, hit Uninstall updates to roll back the app. We recommend you restart your phone afterwards. From there, Check for updates, and if there's any, download and install them. Clear the cache data for the affected app Sometimes, the accumulated cache data of an app can cause it to stop working. You can do so by following the steps below: Locate the affected app in your app drawer.
And finally, hit Clear cache to reset the temporary files stored by the app. Update the affected app Equally important, updating your apps to the latest version can help fix the app not working issue. Follow these steps to update the affected apps from the Play Store. Open the Play Store Tap your profile icon beside the top search bar. Tap Manage apps, followed by Updates available. Try to find the malfunctioning app on the list. If found, tap the Update button next to it to install the latest version.
Alternatively, you can tap the Update All button to install all pending updates at once. Force stop the app The next thing to do if the app is still not functioning well after updating it is to force close it. From there, hit the Force stop button to close the app.
Tap the Uninstall button to remove the app from your phone. Now, head over to the Play Store to install the app again. If the problem is still not solved, you can try the next solution below. Reset your device Usually, the last resort when something goes wrong on your device is to reset it. Launch the Settings app Find and select System, then tap Reset options. Select erase all data factory reset. App updates usually contain patches to fix problems identified with the app. Some app updates are delivered through Google Play Store , while others are in device software updates.
Make sure all of your apps are up to date, since many app developers will include performance improvements with app updates. If the issue is not being caused by an app, check for updates to your phone's software and if an update is available, download and install it. Was this information helpful?
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