It saves on space and overhead costs Instant messaging is a much cheaper alternative to long-distance phone calls, especially for businesses that see themselves having to constantly communicate with international clients. It promotes employee engagement Colleagues, managers and team members who have open lines of communication are more likely to be engaged in the work they do, the company they work for, and the team they work with. Send Alerts that won't be skipped or ignored Send urgent notifications to any corporate devices: PCs, phones, tablets, etc.
Recent Posts. Useful Links. Contact Us. Have Questions? We are available 24 hours a day. Get in touch. With remote working on the rise in the past few months, we have seen a surge in alternative communication use, with businesses embracing secure video conferencing as one example during this uncertain time where they may not have done before. Instant messaging IM has also been used within organizations for many years, but not necessarily as a primary communication method.
As many as 20 billion messages are exchanged between businesses and individuals using Facebook Messenger every month, with 40 million businesses active on the platform, but not every workplace embraces the benefits IM brings as security is a concern with most of these platforms on public networks making them less secure.
The need for secure communication when using IM platforms is paramount to maintain consistent workflows and the smooth running of a business whilst keeping data protection and privacy secure. This is why workstream collaboration WSC tools have become more commonplace in business, offering a full solution to internal and external communications that can be separated into public or private channels. Whereas some position their WSC tool as a platform that can be used as a utility, others such as the Adeya platform focus on specific functional areas, processes and roles within a business.
You can communicate with any client, customer, or overseas employees with instant messaging solutions without paying for international tariffs. You can also hire staff in other countries, and conduct business internationally. IM keeps a record of the conversations just like texts and emails. Every chat entry is on a separate tab, unlike emails which have strings of emails attached.
Unlike a conference call which takes time to set up and everyone has to be given a number to use, IM is right there to be accessed any time, and everyone can communicate with it all the time. You can also connect with people who are offsite as well.
Messaging is naturally less disruptive than a phone call. Instant messaging is, therefore, a better alternative to making calls. Leaving the chat window open can also act as a reminder to send information to a team member later on. Instant messaging helps to boost workers' productivity through communication. It also makes it easier for employees to connect. Every one of them has an IM application at their office or station. Having a business means making as much profit as possible.
You deserve a communication system that will cost you less and motivate your workers. Hence the businesses are rapidly moving to the realm of the mobile app. It connects people regardless where they are actually located. In the company, colleagues can send and reply instant message in real time without face to face, meanwhile the work report can be shared during the instant chat session; the IM can make a virtual conference without get all the related people together in a physical meeting room.
People can speak to multiple people in the virtual conference, share ideas and get conclusions. People on a business trip can contact the co-works inside the company through IM as well. There are of course disadvantages of instant messaging. While the real time response is great, IMs do take away the face to face, personal experience that people have when they are speaking to someone in person.
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